Your tree has places to go before it becomes part of your Christmas. Here's what happens after you click order — from processing and delivery to returns and support.
Free shipping is available on eligible artificial Christmas tree orders.
Orders are generally prepared for shipment within 1–2 business days.
Eligible trees may be returned within 30 days of delivery.
We keep the process simple. Once your order is placed, our team gets it ready, sends it on its way, and keeps you informed along the journey.
Once your order is placed, we begin preparing it for shipment. Orders are generally processed within 1–2 business days.
When your order ships, we'll send confirmation and tracking information when available so you can follow its progress.
Most domestic orders are delivered within approximately 3–5 business days after shipment. Actual delivery times may vary based on location, carrier, weather, and seasonal shipping volume.
Unpack your tree, find its place, add your favorite decorations, and let the Christmas memories begin.
The weeks before Christmas are especially busy for shipping carriers. If you need your tree by a specific date, ordering early is recommended whenever possible.
International shipping may be available depending on the destination and product. Because delivery requirements and costs vary by country, please contact our customer service team before placing an international order.
Ask About International Delivery ↗We understand. If an eligible artificial Christmas tree isn't right for you, our return process is designed to keep things clear and straightforward.
Contact our customer service team before sending anything back.
Include your order number, reason for the return, and any helpful details.
If your return is approved, we'll provide the return instructions and authorization details.
Returned products should be unused and in their original condition with included components where applicable.
Follow the provided instructions and keep your tracking information until the return is complete.
Once the returned item is received and its condition verified, an approved refund is issued to the original payment method.
Items should be unused and returned in their original condition with all included parts and accessories.
Please contact us before shipping a return and follow the instructions provided by our customer service team.
Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
Personalized or custom-made artificial Christmas trees are not eligible for return unless they arrive damaged or faulty.
If your Christmas tree arrives damaged or you believe there is a problem with your order, contact us as soon as possible. Include your order number and clear photos of the issue so our team can review what happened and help determine the next step.
Contact Customer Service →Need help with delivery, an order, or a return? Our customer service team is here to help before, during, and after your purchase.
For questions about shipping, orders, returns, or anything else, get in touch with our team.
Find the artificial Christmas tree that feels right for your home, your space, and your Christmas traditions.
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